FAQ

DO I NEED TO HAVE AN ACCOUNT TO SHOP WITH YOU?

You can also place an order without making an account which is called a Guest Checkout. However, setting up an account will allow you to order without having to enter your details every time you shop with us.

HOW DO I CREATE AN ACCOUNT WITH LOOT SALE?

Registering with Loot Sale is easy. You can create a unique account by going through the following steps:

Click on the ‘Login’ sign
Click on the ‘Sign Up’ tab found on the Customer Login screen.
Fill in your personal particulars on the account creation page.
Click on the ‘Sign Up’ tab for account creation.

HOW DO I RECOVER MY FORGOTTEN PASSWORD?

If you have forgotten your password, you can recover it in the “Forget Password" section. You will receive an email with your new password.

HOW CAN I BE SURE THAT I'VE MADE MY PURCHASE CORRECTLY?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

WHAT PAYMENT METHOD CAN I USE TO MAKE MY PURCHASE?

You can use Cash on Delivery (COD)

WHAT ARE THE DELIVERY CHARGES?

Delivery charges for local customers are PKR 150

HOW MANY TIMES WILL THE COURIER AGENT ATTEMPT TO DELIVER MY ORDER IN CASE I AM UNAVAILABLE TO RECEIVE IT?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city/country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?

If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website.

IS MY PERSONAL INFORMATION KEPT SECURED?

All payment and shipping data presented by our clients is kept secure and classified. Just approved personal have the privilege to access this data. At no time will we share, lease or offer your own data without your consent.

ARE THE COLORS OF ITEMS SHOWN ON THE WEBSITE ACCURATE?

Our team at Loot Sale has made every possible effort to display the colors of the items as accurately as possible. However, there may appear some difference between the actual color and what you see on your screen. We cannot guarantee that display color on the screen will be completely accurate as computer monitors and screens of electronic devices vary.

FAQ